Returns & Refunds

We want you to feel confident ordering from Spinely. If something is not right, please contact us and we will help you through the return process.

30-day return window

You may request a return within 30 days of receiving your order. To start a return, contact us through our Contact page and include your order number and the reason for the return.

Return eligibility

Returned items should be in their original condition and include the original packaging and accessories where reasonably possible. We may ask for photos or other information before authorizing a return.

Damaged, defective or incorrect items

Please contact us as soon as possible if your item arrives damaged, defective, or different from what you ordered. Include your order number and clear photos where applicable so we can review the issue.

Return shipping

For standard returns, return shipping costs are normally the responsibility of the customer. If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution and may cover the return shipping cost.

Refunds

Once an approved return is received and reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it has been processed.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will try to stop fulfillment when possible, but we cannot guarantee cancellation after processing or shipment has begun.

Need help?

Use our Contact page and include your order number. We will review your request and provide the next steps.