Shipping Policy

We want your Spinely order to arrive safely and with clear expectations.

Order processing

Orders are prepared for shipment after they are placed. Once your order has been dispatched, you will receive a shipping confirmation with tracking information when tracking is available.

Delivery estimates

Delivery times vary by destination, carrier, customs, and local postal conditions. Any delivery estimate shown at checkout or in your order confirmation is an estimate rather than a guaranteed arrival date.

Tracking

If tracking is available for your shipment, we will send the tracking details to the email address used at checkout. Tracking may take some time to update after the carrier first receives the parcel.

Address changes

If you notice an error in your shipping address, contact us as soon as possible. We will try to help before the order is dispatched, but we cannot guarantee changes once fulfillment has started.

Delays and lost parcels

Carrier delays can occasionally occur. If your tracking has not updated for an unusual period or your order appears to be lost, contact us through our Contact page and include your order number.

Customs, duties and taxes

International orders may be subject to import duties, taxes, or customs fees depending on the destination. Unless these charges are collected at checkout, they are the responsibility of the recipient.

Questions

If you need help with a shipment, please use our Contact page and include your order number so we can assist you more quickly.